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Troubleshooting and Quick Fixes - Firestorm Viewer
For basic information on how to get help, click here.
This page covers issues and problems which you might encounter with Firestorm; for topics concerning how to use the viewer, you are instead directed to the main Firestorm documentaion page.
The topics here are divided into issues which are directly related to the viewer, and those which are really SL issues or bugs.
Should this not be helpful, then please contact support. The best place to get fast help is in one of the in-world groups. Otherwise, you may contact any of our support team. We will do our best to assist you.
If you believe you have found a genuine bug - or have a feature request, then you can file a JIRA.
Introduction
For an introduction to the basics of troubleshooting, please refer to this page.
Tutorials
Phoenix has some video tutorials on YouTube; you may want to visit and bookmark the Phoenix Viewer channel.
Please read the following thread: USB basics and troubleshooting, all of the posts. If you still have a problem after reading through the whole thing, please follow the advice of the last post, #8: Asking for help and post the information requested. Oct 25, 2016 Teleport applications don't have to be in the Applications folder (my Teleport 1.2.1 isn't) though this would normally the best choice. To find them do a search for 'Teleport' in a Finder window rather than Spotlight and set 'Search:' to 'This Mac'. Their location will appear at the bottom of the window. You can then launch them one at a time.
Firestorm Related
Teleportme is an open source project which aims to connect people through an automated and always-on portal - transport your inter-offices, meeting room, or common area communication across large distances with a FaceTime powered portal. Sep 18, 2012 Install Teleport on each client and server Mac by double-clicking the “teleport.prefPane” file and choosing “Install” when System Preferences opens. In OS X Mountain Lion, you will need to right-click on “teleport.prefPane” and choose “Open” from the menu to bypass GateKeeper.
Crash/Login Issues
Search, Audio, Video and Voice
Other
SL Related
General
Lag and Network
Hardware
Operating System / Software
